Privacy Policy

Last updated: 31 October 2026

ReplyBay (replybay.in) sets up AI chat assistants on WhatsApp for businesses, such as clinics. This page explains what information we handle and why. You can write to us at hello@replybay.in.

This website

The website has no accounts and no analytics or advertising cookies.
If you use the quotation form, we collect your name, email, city, contact number and business details. They are saved in Google Forms and Google Sheets and sent to our email. We use them only to reply and to prepare your quotation.
Your browser loads fonts from Google Fonts, so Google may receive your IP address. Our hosting provider may also keep standard server logs.
If you message us on WhatsApp, Instagram or email, we receive your name, number or email address and your message. We use them only to reply and to prepare a quotation.

Customer data when a business uses ReplyBay

The business owns its customer data (for a clinic, its patient data). We process it only to run the assistant, on the business's instructions.
Conversations are processed through WhatsApp and Meta, and through automation and AI service providers.
We do not sell this data and do not use it for any other purpose.
The business is responsible for collecting it lawfully, including any consent required under applicable law, such as the Digital Personal Data Protection Act, 2023.
When the service ends, we delete the conversation data we hold within 30 days of a written request, unless the law requires us to keep it.
We use reasonable security measures, but we cannot guarantee the security of data held on third-party platforms.

Your requests

To ask about, correct or delete information we hold about you, email hello@replybay.in. We will respond within a reasonable time.

Changes

We may update this page. The date above shows the latest version.